This page provides answers to some of the most Frequently Asked Questions (FAQs) about Parent Network. Questions that only apply to authorized users are available after you have logged in. If you have not found the answers you need after reviewing the questions below, please click the "Need More Information?" link at the right to request more details, or contact your child's school for additional support.

Overview of Parent Network

What is Parent Network?

Parent Network is a web-based service that provides registered parents of children in elementary through high school with high-quality resources to help them support their children's learning. Parent Network helps parents better understand the results of standardized assessments and find engaging ways to improve the essential skills they measure.

Parent Network is funded by your state, and operated by CTB/McGraw-Hill. It is provided free of charge to parents whose children are enrolled in participating schools.

The purpose of Parent Network is to:

  1. provide parents with a simple, secure way to view and understand their child's assessment results;
  2. foster a learning partnership between parent and child; and
  3. help parents take informed action to support and enhance their child's learning.

Parent Network helps parents better understand the state standards, tested topics, and curriculum in each subject their child is studying in school. It answers questions like, "How can I help my child prepare for success?" and "Now that I know how my child performed on the state assessment, what can I do to help my child improve?"

When and how often should I come to the website?

Each time your child's school sends you a letter with an Invitation Code, you should log in to the Parent Network website and use the code to gain access to the latest available information to your account. In most cases, you will find that new assessment results for your child have been added and your Action Plan has been updated. Review these results and work through the Action Plan together with your child.

There is no established number of times to visit the Parent Network website, but the more you use it, the greater the benefit to your child's learning is likely to be.

Invitation Codes

What is an Invitation Code?

An Invitation Code is a unique code that has been created just for you. An Invitation Code is made up of a combination of sixteen letters and numbers. You will receive your Invitation Code in a letter from your child's school.

The first time you receive an Invitation Code, use it to create a personalized account on the Parent Network website. Your Parent Network account gives you access to important information about your child's learning and performance on the most recent standardized assessment.

Sometimes, your child's results on a standardized assessment may not be available immediately. Availability depends on when your child was tested and when results are released. Both the Parent Network website and the letter containing your Invitation Code will tell you when your child's results will be available to you.

How can I get an Invitation Code so I can create a Parent Network account?

Your unique Invitation Code, made up of a combination of sixteen letters and numbers, is sent to you in a letter from your child's school. You can use your Invitation Code to create a personalized account on the Parent Network website.

If you do not receive a letter from your child's school containing your Invitation Code, or if you lose your Invitation Code before you have created your Parent Network account, contact your child's school. The school will have a record of your Invitation Code and can give it to you.

What if my Invitation Code does not work?

If a lot of time has passed since you received your Invitation Code, it may have expired. Check the expiration date of your Invitation Code in the letter from your child's school. If your Invitation Code has expired, contact your child's school. The school will create a new Invitation Code for you so you can access your child's information.

What if I receive more than one Invitation Code?

You will receive more than one Invitation Code if you have more than one child enrolled in any of the grades that will be reported on Parent Network this year. You can set up a single Parent Network account to access information about one or more of your children.

Use one of your Invitation Codes to set up an account on the Parent Network website. For details on how to set up an account, see "How do I create an account on the Parent Network website?" below.

After you have established your account, go to the Home page and click Claim New Invitation Code. Enter your second Invitation Code, review the information to make sure it is correct, then click Submit.

If you have an additional child but did not receive an Invitation Code, you may create an action plan for him or her on your own. Log in to the Parent Network website and click Create New Child Information on the Home page. Here you will fill out a short form of basic information about your child to add him or her to your account. You will not be able to enter any performance information for your child, but will be able to view recommendations and resources to help you help your child improve.

When you are finished adding children to your account, your Home page will list them so you can access their information from one place.

Why do Invitation Codes expire?

An Invitation Code provides access to confidential information about your child. Therefore, it is important that they are only good for a specific period of time.

The letter from your child's school that gives you your Invitation Code will always tell you when it expires.

How many times can an Invitation Code be used?

You only need to use an Invitation Code once. After you claim an Invitation Code, you will have access to your child's information by logging in to your Parent Network account.

Your Parent Network Account

How do I create an account on the Parent Network website?

First, go to the Parent Network login page and click the link under New User? to enter your Invitation Code. Type your Invitation Code as it appears in the letter from your child's school, then click Submit.

Next, review the information you see about your child, then click Submit. If you do not see your child's information, you will be able to add this information once you have set up your account.

Fill in your name, email address, and home language, then create a username (at least three characters) and password (at least eight characters). You will also choose three security questions; the answers you submit will help you get your password if you ever forget it.

Finally, read the website's Terms of Service. If you accept them, click I Agree. If you do not accept them, you will not be able to enter the site.

Congratulations on setting up your account! You can now go to your personalized Parent Network home page.

What if I am having trouble creating a username and password?

Creating a username and password is an important step in setting up your Parent Network account.

Your username must be at least three characters. You can use any combination of letters and/or numbers to create it. Your username is not case-sensitive, which means it does not matter how you type it, as long as the letters and numbers are in the correct order.

Your password must be at least eight characters. You can use any combination of letters, numbers, and/or punctuation marks to create your password. Your password is case-sensitive, which means that every time you log in to the website, you must type it exactly as you did when you created it. For example, if your password is TopParent1!, you must type it exactly that way every time you use it. If you try topparent1!, it will not work.

What if I forget my username?

If you have provided your email address in your Parent Network account, your username can be emailed to you. Click Forgot? next to Username on the Parent Network login page, then type in your email address. Parent Network will email you your username.

If you forget your username and did not include your email address in your Parent Network account, contact your child's school for help.

If you have an email address but did not provide it, you can add it to your account at any time by clicking My Account. Email is a convenient way to get help and information from Parent Network.

What if I forget my password?

If you forget your password and you have provided your email address in your Parent Network account, click Forgot? next to Password on the Parent Network login page, then type in your username. Once you have answered your three security questions correctly, we will send you a temporary password. Use the temporary password to log in to Parent Network, then you will be asked to create a new password.

If you forget your password and did not include your email address in your Parent Network account, contact your child's school to have your password reset.

If you have an email address but did not provide it, you can add it to your account at any time by clicking My Account. Email is a convenient way to get help and information from Parent Network.

What if my username and password do not work?

If your username and password do not work, here are some possible reasons:

1. The username and/or password you have typed do not match the information we have on file. If you have forgotten your username or password, click Forgot? next to Username or Password on the Parent Network login page for help. If you did not provide your email address in your account, contact your child's school for help.

2. You have tried to log in five times in a row and were not successful. After your fifth try, your account will temporarily lock and you will not be able to log in. If you have an email address on file, you will receive an email explaining how to unlock your account. If you did not provide your email address in your account, wait a few hours and try logging in again.

3. Your account has been disabled. In this case, when you try to log in, you will get a message indicating that the username and password combination is not recognized. In order to access the account again, contact your child's school. The school can reset the account and generate a temporary password.

4. A technical error has occurred on the website. Please note that we are continually monitoring the website and are notified immediately of any outages. In the unlikely event of an unplanned outage, service should be restored promptly. Please try to log in again later. We will take all steps necessary to restore access to any unavailable portions of the site as soon as possible.

For more information, please click Need More Information on the Parent Network Help page, or contact your child's school.

Should I share my child's confidential Parent Network information with other members of my family?

To ensure your Parent Network account's security, you should never share your username and password with anyone.

Can I use one Parent Network account if I have children who attend different schools?

Yes, you can use one account to view your children's information even if they attend different schools. You will receive separate Invitation Code Letters for each child. See "What if I receive more than one Invitation Code?" above to find out how to set up one account that will let you access information for all of your children.

Although your account can give you access to information about your children attending different schools, each school can only answer questions about its own students. If you have questions about a child's information, contact that child's school.

Can I keep using my Parent Network account if I move or if my child changed schools?

Yes, you will be able to keep using your Parent Network account if you move or if your child changed schools. Just note that you need to address any questions you may have about your child's assessment information to the school where your child took that assessment.

If you move to a new state, and that school system offers Parent Network, you can open a new account to access your child's information from his or her new school. You will receive a letter from your child's new school containing an Invitation Code, or you can request one from the school. You cannot add an Invitation Code from a different state to your existing Parent Network account, but you can maintain both the old and new accounts.

Standardized Assessment Results

When will my child's assessment results be available on the Parent Network website?

Your child's assessment results are available to you as soon as CTB receives them. Assessment results are made available by grade, subject, and/or assessment. If your child takes an alternate assessment instead of a general assessment, for example, results may be available at a different time. The Parent Network login page contains bulletins about which results are available. If you do not see your child's results, please come back to the Parent Network website in a few days.

What if assessment results for my child's grade are available, but my child's individual results do not appear in my Parent Network account?

When you are logged in to your account, you may see that your child's assessment results are not available even though the login page indicates that results for your child's grade are available. In most cases, you will receive an explanation of the specific reason why a score is not available.

Here are four possible reasons why you would not see your child's results:

1. Assessment results are not yet available. This is the most likely reason when you have received an Invitation Code but you do not yet see results on the website. Please check the blue message board on the Parent Network login page to find out when they will be available, then come back to the website on that date.

2. There was a problem matching your child to his or her assessment results. This is the most likely reason when you have received an Invitation Code and results are available, but you cannot access your child's results. This may have occurred because identification codes did not match; school codes did not match; or we could not make a reliable match for some other reason. Please contact your child's school to receive a new Invitation Code that will give you access to your child's results.

3. Your child received a score that was not valid for one reason or another. In most cases, you should receive the specific reason why there is no score displayed for a particular assessment.

4. Your child did not take that specific assessment. In some cases, other children in your child's grade may have taken an assessment that your child was not required to take. Or your child may have been absent when the assessment was given. If you think your child should have taken an assessment, contact your child's school for more information.

If you have any questions about your child's results, contact your child's school.

What if I have a question about the importance of state indicators and the role of standardized assessments?

If you have additional questions about the indicators and the standardized assessments your child has taken, log in to the Parent Network website and click Why Standards Matter on your Home page. You can also click About the Tests from your child's Action Plan for information about the testing program in your state.

For grade-level-specific information about the indicators, click Indicators on the Browse Content page. Or view the Indicators that apply directly to your child from his or her Action Plan

If you have questions about your child's scores or other educational matters that these resources do not answer, please contact your child's school.

What assessment information for my child can I see on the Parent Network website?

You can view your child's assessment information from the most recent assessment administered in your state. In the future, you will be able to view assessment results from previous years.

To view your child's results, log in to your Parent Network account, click a subject (for example, Mathematics ) in your child's Action Plan, then click Results.

First, you will see your child's overall results for the subject you selected. This will tell you whether your child met indicators in that level of the assessment. It will also give you a score breakdown for each performance level.

For more specific information about your child's performance by assessment topic, click the tab labeled Results By Standard. This will show you how many points your child earned out of the possible number of points in each topic area. It will also show you how your child performed compared to other students in your state.

Why are there different ways to look at my child's assessment results?

In order to get a more complete understanding of your child's assessment results, it is useful to look at different views of the information. When you view your child's results by standard, you get a picture of his or her understanding of particular tested skills, and how his or her results compared to others' in your state. When you review your child's results by item, you get a picture of how he or she answered individual questions.

Non-English Content

Why are there non-English words on the Parent Network website?

You will notice non-English words on the Parent Network website in the upper right corner of the Home page as well as in a few other places. For example, you might see "¿Que es esto?" and "Ayuda" at the top of a page. These words are links to content that has been translated into other languages to help non-English speakers understand the website and make use of its reports and resources.

What content is available in languages other than English on the Parent Network website?

Some content on Parent Network is translated into one or two languages other than English to support additional parents in the state where you live.

There are three sections of translated content on the Parent Network website. The Help section of the site, including Frequently Asked Questions (FAQs), are translated. Responses that appear in pop-up notes to the questions, such as"¿Que es esto?," are also translated so non-English-speaking parents understand the purpose of each page and how to navigate trough the site. Also, selected content from the Skill-Building Activities are translated. These resources can be accessed from the link Contenido Traducido found under Explore.

In addition, selected information will be translated on the Results pages to help non-English speakers interpret their students' assessment scores.

Technical Questions: Browsers, Software, and Firewalls

What browser can I use with the Parent Network website?

The Parent Network website works with most Web browsers, including Internet Explorer (version 7.0 and higher), Firefox (version 2.0 and higher), Netscape Navigator (version 7.0 and higher), and Apple Safari (version 1.2 and higher).

For the best experience, we recommend you always use the latest version of your browser. Click Need More Information at the top of this page to find out how to download the latest version of your browser.

Do I need to turn off my browser's pop-up blocker to use the Parent Network website?

Several features of the Parent Network website require the use of pop-ups. If you do not see information that you expected to appear, look for a warning notice about pop-ups in your browser. Make sure to allow Parent Network pop-ups in your browser's pop-up blocker configuration settings. Click Need More Information on the Parent Network Help page to find out how to change your browser's pop-up blocker settings.

What versions of Adobe Acrobat Reader and Adobe Flash Player do I need on the Parent Network website?

Parent Network supports Adobe Acrobat Reader version 5.0 and higher, and Adobe Flash Player version 8.0 and higher.

To download the most recent version of Adobe Acrobat Reader free of charge, click http://www.adobe.com/downloads. This website offers a link to Downloading and Installing Adobe Reader, an FAQ page where you may also search for additional Adobe Reader tutorials and troubleshooting information.

To download the most recent version of Adobe Flash Player free of charge, click http://www.adobe.com/downloads. This website offers a link to Installation Help , which supports questions about installing and using the latest version of Adobe Flash Player.